Terms and Conditions
  1. Core Collective
    1. Welcome to the Core Collective, committed to setting a different standard in boutique fitness.
    2. Our full company name is The Core Collective Health Limited (referred to in these terms as C/C, we, us or our). Our registered company number is 08944434 and our registered address is at 159 High Street, Barnet, Hertfordshire, England, EN5 5SU. Our VAT registration number is 188836749. Our website is www.core-collective.co.uk (Website).
    3. These terms and conditions (Terms), together with the other documents referred to in clause 1.7 below, govern the basis on which we provide access to our studio and Sessions (as defined below) (together, the Services). Please read these Terms carefully before you start using our Services.
    4. If you use our Services you agree to be bound by these Terms. These Terms form a legally binding contract between you and us, and govern your use of the Services.
    5. If you do anything to breach these Terms, or if we reasonably consider that your conduct is damaging to our reputation, we may terminate your account and right to receive our Services.
    6. We may change these Terms and the features of our Services from time to time. We do not guarantee that any particular Services will be made available. If a change is material and significantly reduces the benefits of your use of the Services, we shall notify you in advance of such change. If, having received notice of a change, you continue to use our Services after any such change takes effect then you will be taken to have agreed to the revised Terms and/or revised features of the Services.
    7. In addition to these Terms, the following additional terms also apply to your use of our Services (and are, where relevant, incorporated by reference into these Terms):
      1. our Website Terms of Use;
      2. our Privacy and Cookies Policy; and
      3. any other notices or rules displayed in our facilities or which we notify you of from time to time.
  1. Registering an Account
    1. To register an account and use our Services you must:
      1. be an individual;
      2. be 18 years old or older or, if you have your parent or guardian’s written consent, be aged between 16-18;
      3. confirm that you have no health problems which may affect your participation in using any of our Services (see clause 6.1 for further information); and
      4. agree to comply with these Terms.
    2. You must sign up directly with us (either via our Website or in our studio) in order to use our Services. When signing up, you must provide:
      1. your full name;
      2. a valid and subsisting email address;
      3. a password for accessing your account on the Website;
      4. your address;
      5. details of your bank account or debit/credit card you wish to use to purchase Sessions which is shared directly with zingfit our payment provider); and
      6. any other information reasonably requested by us as part of the sign up process.
    3. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying any Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    4. You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. You must ensure the information in your account is updated regularly with any relevant changes.
    5. We reserve the right in our absolute discretion to refuse to register any given prospective user.
  1. Pay As You Go – Purchasing and Using Sessions
    1. All of the Sessions we offer are the same duration unless advised otherwise on the timetable. To sign up for a Session you will need to ensure you have the requisite Sessions credit in your account.
    2. Once you have set up an account with us, you can purchase Sessions on our Website or directly from us in the studio. Details of our latest prices can be found on our Website or from a member of staff. We reserve the right to change our prices for Sessions from time to time at our discretion although this will not affect any purchases of Sessions you have already made.
    3. Subject to clause 11 which outlines your consumer cancellation rights, all charges for the purchase of Sessions are non-refundable.
    4. You may not transfer Sessions to another user. Sessions credit must be activated within 30 days from and including the date of purchase after which point it shall expire.
    5. Payment for all orders processed on the Website must be made by credit or debit card on the checkout page using our payment provider zingfit, which accepts payment from most major credit and debit cards. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
    6. Promotional codes do not apply to single Intro Classes or our 3 Class Taster Pack.
    7. All introductory offers (our Intro Class and Taster Pack) cannot be shared. Both introductory offers must be activated 30 days from purchase and our 3 Class Taster Pack has a strict 7 day expiry from first Session booked.
  1. Membership
    1. You must pay any applicable joining fee when you become a member. We will not refund the joining fee, except as set out in these Terms.
    2. Members are entitled to a 10% discount on Core Collective food & beverages and Core Collective retail.
    3. Memberships cannot be shared, frozen or transferred.
    4. Memberships can be used across all our studios, unless stated otherwise.
    5. If you fail to make payments due under any membership package with us, we may contact a debt collection agency or other organisation to help us get payment from you. We will only do this after we have made contact with you by phone, email or post (at the postal address we have on our records) asking for payment. We also have the right to suspend your membership (and refuse you entry to our studios) until you have paid the full amount you owe, and the right to take legal action to recover the amount you owe.
    6. Rolling monthly membership

    7. Our rolling monthly memberships have a minimum one month commitment period.
    8. Rolling monthly memberships activate from first class booked but must be activated within 30 days of purchase. Subject to clause 11 which outlines your consumer cancellation rights, once a month has been activated, membership for that month cannot be refunded.
    9. Monthly memberships have a 30 day cycle and validity.
    10. To cancel your monthly membership, please email memberships@core-collective.co.uk, giving us at least 30 days notice. Any payments due within the 30 day notice period will still be taken and the membership will remain valid until the end of the monthly billing cycle.
    11. 6 month membership

    12. Under our 6 month membership package, you will have to pay in full for the first 6 months of your membership with us. If we do not receive notice from you to end your membership at least one month before the end of your 6 month membership, your membership will automatically continue on a rolling monthly basis until you cancel it in accordance with clause 4.9 of these Terms, or if we terminate your membership in accordance with these Terms.
    13. If you sign up for our 6 month membership package your membership fees are due for the whole of your 6 month membership even if you end your membership during this period, except as set out in clause 4.12 and clause 11.4 of these Terms.
    14. You may end your 6 month membership package early by giving us notice if one of the following circumstances applies:
          1. We significantly reduce the benefits of, or make any changes to these Terms which significantly reduce the benefits of, your membership on a permanent basis. This is subject to you, having received notice, not making any further use of the Services after we implement such a change. Your membership will end on the date the change comes into effect;
          2. You have suffered or are suffering from a serious illness or injury that is likely to mean you cannot use our Services for a period of at least six weeks. You must provide reasonable professional evidence of your illness or injury. Your membership will end from the date you give notice to us of this.
          3. You have been made redundant or have otherwise lost your job, and provide us with evidence of this. Your membership will end from the date you give us notice of this.
    15. If you end your 6 month membership package as a result of any of the circumstances set out in clause 4.12, you will not have to pay any further membership fees after your membership ends in accordance with clause 4.12(a)-(c) as the case may be.
  1. Booking and Cancelling a Session
    1. You can sign up for Sessions on our Website or in our studio. Sessions are booked on a first-come, first-served basis. Details on our latest Sessions timetables and can be found on our Website or in the studio.
    2. We ask that users arrive for a Session at least 5 minutes prior the Session’s allotted start time. If a user is not present at least 5 minutes prior to the start of the Session, we reserve the right to refuse entry to class or release their place to another user.
    3. If a Session is full a user can add their name to the waiting list and we will notify them if any spaces become available. Upon receipt of such notice the user will need to sign up for the Session in the normal way.
    4. You must cancel a Session 12 hours in advance, otherwise you will be deducted that Session credit or, if you are a member, charged a £15 “no show” or late cancellation charge. This includes switching Sessions within the 12 hour period. The “no show” or late cancellation charge applicable to members will be charged each time a member no shows or late cancels to a Session. These charges will be applied at the beginning of each week, for the week previous.
    5. If you cancel a Session less than 12 hours in advance, we may, in exceptional circumstances, and at our complete discretion, waive the deduction of that Session credit or any “no show” or late cancellation charge.
    6. You may cancel or re-schedule your participation in a Session at any time up to 12 hours prior to the Session beginning. You can make such a cancellation on the Website by logging into your account and following the instructions, by phone or in the studio, but not by email.
    7. Session pack holders will lose their Session credit if cancelling within 12 hours.
    8. We endeavour not to make changes to our Sessions where possible, but we reserve the right at our absolute discretion to do so including, without limitation, by changing the instructor taking the Session.
    9. If we cancel a Session, your Session credit will be refunded.
  1. Your Health and Wellbeing
    1. You must, at the time of registering and whenever using our facilities and Services, be in good health and have no disability, impairment, injury, disease or ailment preventing you from engaging in active or passive exercise or which would cause increased risk of injury or adverse health consequences as a result of use of our facilities or Services.
    2. You acknowledge that Sessions involve intense physical exercise and you accept that it is your sole responsibility to ensure that you are able to participate in a Session. If you have any injury that may prevent full participation you should discuss this with the instructor before the Session begins. Any advice from our instructors does not constitute medical advice, and we strongly recommend that you consult a qualified healthcare professional prior to commencing a Session if you have any concerns about your health or wellbeing.
    3. You are required to follow the instructions of instructors at all times during a Session. You may not train or coach other users of our Services at our facilities or offer to do so.
    4. Proper athletic attire and footwear must be worn when using our facilities and Services. We reserve the right to refuse you access to our Services and facilities if you are not wearing appropriate clothes.
    5. Smoking is not permitted in our facilities.
  1. Personal Belongings and Safety
    1. Lockers are provided solely for the benefit of people using our Services. You may not keep personal belongings in a locker overnight. We reserve the right to remove any articles left in a locker overnight. You may claim any of your contents that we have removed from the front desk for up to one week after removal. After this time we will not be responsible for any content we remove from any locker.
    2. Any personal belongings brought into our facilities are at your own risk and we do not accept liability for loss or damage to those items whatsoever.
  1. Third Party Service Providers
    1. From time to time, we may allow third party providers onto our premises to offer their product and services to you. In each case the relevant third party provider, not C/C, is responsible for the products and services they offer.
    2. You acknowledge and agree that:
      1. we shall not be responsible for any act or omission of a third party provider;
      2. we do not endorse the goods or services made available by a third party provider or that their product and services will remain available for any period of time;
      3. if you choose to purchase goods or services from a third party provider:
    3. that will be on the basis of a contract between you and the third party provider alone, on the terms agreed between you and the third party provider; and
    4. we shall not be a party to that contract and neither shall we be responsible in any way for the performance of that contract by the third party provider or for the quality or safety of any such goods or services sold by the third party provider; and
      1. in the event of a problem with any product or service purchased by you from a third party provider, all queries should be directed to the third party provider concerned.
  1. Data protection and Privacy

    We are committed to protecting your privacy. Use of your personal information is governed by our Privacy and Cookies Policy, which is incorporated into these Terms.

  1. Our Liability
    1. Nothing in these Terms shall exclude or limit our liability to you:
      1. for death or personal injury caused by our negligence;
      2. for fraudulent misrepresentation; or
      3. for any other liability that may not, under English law, be excluded or limited.
    2. You acknowledge that by using our Services you have voluntarily chosen to participate in strenuous physical exercise. You accept that there are inherent risks and dangers in performing exercises of the nature that we offer as part of our Services, and that some of these risks cannot be eliminated regardless of the reasonable care taken to avoid injuries. We strongly recommend that you consult your doctor prior to commencing any Session.
    3. We shall not be liable to you (whether such liability arises as a result of breach of contract, negligence, misrepresentation or for any other reason) for any loss or damage which arises as a result of:
      1. a third party unconnected with our Services under these terms;
      2. any circumstance for which you are at fault; or
      3. any circumstance which we cannot reasonably be expected to control.
    4. You are solely responsible for protecting your account login details and password and we will not be held liable for any loss or damage that may result from your failure to do so.
    5. We shall not be liable to you (whether such liability arises as a result of breach of contract, negligence, misrepresentation or for any other reason) for any business losses (including but not limited to loss of profit, loss of business, business interruption, or loss of business opportunity) and any liability we do have for losses you suffer is strictly limited to losses which were reasonably foreseeable. Losses are foreseeable if either it is obvious that they will happen or if, at the time the contract was made, both we and you knew they might happen.
  1. “Cooling-off” period
    1. You may cancel a purchase of Sessions at any time within a 14 day “cooling-off” period starting the day after the date of purchase, providing no session have been used. To cancel a purchase of Sessions you must clearly inform us in writing, via email, giving us your name, address and any order reference. We will confirm your cancellation in writing.
    2. If you cancel an order under clause 11.1 above before using any credit for Sessions then we will refund the full purchase of Sessions to you.
    3. If you cancel an order under clause 11.1 above and you have already used some of those Sessions, then Sessions you have used will be deducted from any refund due to you on a pro rata basis. We will tell you how many Sessions you have used when you contact us. Where a user has purchased a pack of Sessions, in calculating a pro-rata refund under this clause 11.3 the full price of a Session shall be applied to any Session already used up by a user.
    4. As long as you have not made use of your membership, you can contact us and tell us that you want to cancel your membership within 14 days of us confirming your membership. If you do this, we will refund any joining fee and any membership fees which you have paid to us. If you have made use of your membership, you can still contact us and tell us that you want to cancel your membership within 14 days of us confirming your membership, and we will refund any membership fees you have paid to us less a pro rata portion of your membership fees calculated from the date we confirmed your membership to you.
    5. We will process a refund as soon as possible and, in any case, within 14 days of receipt of your cancellation request provided in accordance with clause 11.1 or 11.4 above. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
    6. .You cannot cancel a purchase of sessions or your membership after a 14 day “cooling-off” period except for as provided in these Terms.
  1. Closing your Account

    If you wish to close your account (and you do not have a membership package with us) you may do so on the Website or by contacting us. Please note that, subject to clause 11.1 above, all purchases of Sessions are non-refundable.

  1. General
    1. You may not sub-license or assign any of the rights or obligations under these Terms.
    2. We may sub-contract the performance of any of our obligations to you. We may assign any of our rights or obligations to you to someone else, provided that we notify you that we have done so.
    3. Subject to 9, these Terms and any other terms expressly referred to in them represent the entire agreement between you and us in relation to their subject matter.
    4. All notices given by you to us or vice-versa must be given by email or in writing to the addresses set out in clause 14.
    5. We may give notice to you at either the email or postal address you provide to us when placing an order.
    6. If we fail to enforce, or delay in enforcing, any of our rights under these Terms, that does not result in a waiver of the rights concerned.
    7. If any provision of these Terms or any other terms incorporated by reference is found to be unenforceable, it shall not affect the enforceability of any other provisions they contain.
    8. No terms are enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the agreement between us.
    9. These Terms are governed by English law. We both agree to submit to the non-exclusive jurisdiction of the English court, provided that if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.
  1. Contacting Us
    1. Please submit any questions you have about these Terms or any problems concerning our Services and their use to us by:
        1. email at info@core-collective.com;
        2. phone at 02079376377; or
        3. post at 45 Phillimore Walk, Holland Park, London W8 4RZ.